Privacy Policy

Last updated: 9 August 2025

Redzarty (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and protect your information when you visit our website https://www.redzarty.com, make a purchase, register for our newsletter, post a comment, or leave a product review.

1. Who we are

Redzarty is a UK-based business specialising in fantasy art products. We are the data controller responsible for your personal data.

Postal address: The Laurels Coombeshead Road, Newton Abbot TQ12 1PZ, United Kingdom
Contact: Please use our Contact Us form at https://www.redzarty.com/contact

2. What information we collect

We may collect and process the following personal information:

When you make a purchase via WooCommerce:

Name, billing and shipping address, phone number, email address.
Payment details (processed securely by our payment provider – we do not store card numbers).

When you register for our newsletter, promotions, or member discounts:

Name and email address.

When you post a blog comment or product review:

Name (or username), email address, comment/review content.

When you browse our site:

IP address, browser type, device information, pages visited, and cookie preferences (see section 7).

3. How we use your information

We use your data to:

Process and deliver your orders.
Send you order confirmations, updates, and customer service messages.
Send newsletters, promotions, and member discount offers (only if you have opted in).
Manage your account and any memberships.
Publish your product reviews or blog comments (with the name/username you provide).
Improve our website, products, and customer experience.
Comply with legal or regulatory requirements.

4. Our legal basis for processing

Under the UK GDPR, we rely on the following legal bases:

Contract: To fulfil an order or service you have requested.
Consent: For marketing emails, newsletters, and optional account registration.
Legitimate interests: To improve our website, prevent fraud, and keep our systems secure.
Legal obligation: To meet tax, accounting, or other legal requirements.

5. How we store and protect your information

Data is stored on secure servers located in the UK or EEA.
We use SSL encryption on our website.
Access to personal data is limited to authorised staff and service providers.
We retain order records for six years for tax purposes.
Marketing consent data is kept until you unsubscribe.
Blog comments/reviews remain on the site until deleted by you or us.

6. Sharing your information

We only share your data with trusted third parties necessary to operate our business, including:

Payment processors (e.g. PayPal).
Delivery services (e.g. Royal Mail, courier companies).
Email marketing platforms
IT and website service providers who maintain our site.

We never sell your data to third parties.

7. Cookies

We use cookies to improve your browsing experience, provide shopping cart functionality, and analyse site performance.

Types of cookies we use:

Essential cookies – required for site functionality.
Analytics cookies – help us understand how visitors use our site.
Marketing cookies – used only with your consent to personalise promotions.

You can manage your cookie preferences through our cookie banner or in your browser settings.

8. Your rights under UK GDPR

You have the right to:

Request a copy of the personal data we hold about you.
Request correction or deletion of your data.
Object to processing or restrict processing in certain circumstances.
Withdraw consent for marketing at any time.
Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise your rights, please use our Contact Us form at https://www.redzarty.com/contact.

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on our website with the date of the last update.

11. Contact us

If you have any questions about this Privacy Policy or your personal data, please use our Contact Us form at https://www.redzarty.com/contact. Messages submitted via the form are securely sent to our support team and handled in line with this policy.